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Please complete the booking form and forward it to us with 25% of the advance amount of your total package cost. You have to pay the stated percent of the amount along with the booking form before at least 60 days of your departure. On receipt of your booking form and advance, we will confirm your booking and send you an email with your booked details package and complete invoice. You must pay your invoice before 35 days of your trip departure.
You can pay us through cash transfer to our bank account which details will be provided to you during the booking process. ATMs are available in many places around Kathmandu valley. You will also easily get money exchanged in a money exchanger easily available around cities. They also accept your credit cards.
Holyland Adventure Tours and Travels works for the fulfillment of your every desire that you expect from our travel packages. With this motive, we work with honesty and due attention to our valued clients. However, we shall not be responsible for any deviation or changes in your itineraries due to unavoidable circumstances like political unrest, strike, earthquakes, flight delays, landslides, sickness, accidents, etc. Any extra expenses by the client themselves such as personal expenses the company will not be accountable for.
Accident or Loss:
Holyland Adventure Tours and Travels has no liability for the loss, damage, delay, inconvenience, or direct or consequential loss, however, caused, unless due to our employees’ negligence, our liability is limited except for death or personal injury for a refund of the tour cost.
All clients are personally responsible for holding valid passports, visas, and other personal traveling documents. All foreigners except Indians have to have a valid passport and visa while entering Nepal. The visa can be obtained on arrival at Tribhuvan International Airport or the checkpoints at the border. visit www.immi.gov.np for more information about Visa to Nepal.
Kailash Journeys shall not be responsible if the clients do not hold valid passports and relevant visas.
Health and Safety:
The client should acknowledge that Nepal is an adventure destination where most tourists come for adventure activities like trekking, climbing, rafting, canyoning, mountain biking, etc. Kailash Journeys strongly advises our clients to consult their doctors before they come to Nepal. However, our guides are trained with first aid training and they carry medical kits during the trekking for our client’s safety.
Alternation in Prices and Itineraries:
Prices can change due to factors that influence prices. In such conditions, we reserve the right to increase the price of your accommodation after you have booked. After a Confirmation Invoice has been sent to you, any increase in your accommodation price will result from changes in our costs of supplying your accommodation resulting from currency fluctuations and government action. administration charges and any relevant travel agent’s commission are included within the price.
Right to Cancel Booking by Holyland Adventure Tours and Travels (P) Ltd.
We aim to provide your accommodation as booked. But if, for example, you do not pay the balance of the accommodation price on time, we may cancel it. We may cancel your booking if events that are out of our control, such as war, the threat of war, riots, political instability, terrorist activity, natural and nuclear disasters, epidemics, health risks, and any other similar events.
You may cancel the travel program at any point in time against paying the cancellation charge. These charges are a percentage of the total cost of your booked accommodation. Period before departure within which written notice of cancellation is received.
30 days or more Loss of deposit 25% of Total Booking Price.
We have also a provision to transfer your trip to a third party which will not charge extra but the charges of airlines are still applied, if you inform us at least 10 before your trip departure the above cancellation policy applies to you whatever situation you cancel it. But the above conditions don’t apply if your trip is canceled due to our own problem.
Holyland Adventure Tours and Travels strongly recommend to its client to get insurance in their home country before they book our travel packages which cover cancellation, accidents, health, emergency evacuation, loss of items, theft of or damage to baggage and personal life.
The extra cost due to unavoidable circumstances or due to the reason that is beyond our control shall not be liable to us.
you have the right to complain about any service we provide. If we are unable to resolve the problem immediately, to the service provider or our representative.
Your Conduct towards staff and other guests
We can refuse to accept you as our customer or continue our services towards you if your behavior is disruptive or affects other guests or is threatening or abusive towards our staff or agents, on the telephone, no refunds will be provided to you and we may make a claim against you for any costs and expenses incurred as a result of your behavior. Criminal proceedings may also be instigated.
Any Issue Raise Due to unforeseen Reason/ Confusion
The Company Holyland Adventure Tours and Travel will try to resolve the issue amicable way, in rest subject will apply our “Terms & Condition “
All terms and conditions are following the laws of Nepal and any dispute shall be subject to the jurisdiction of the courts in Kathmandu, Nepal.